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FAQ

6 results
  • What can I expect from a Somfy Expert? (103) 15.11.2018

    The Expert is bound by a last-standing relationship with Somfy and signs a professional quality charter detailing 10 commitments:
    1. A team of specialists dedicated entirely to your project
    2. A reception space near you to discover and test out the latest Somfy solutions
    3. A custom analysis of your project with solutions adapted to your needs and your budget.
    4. Stated timeframes are respected
    5. A detailed quote, free and without commitment
    6. Safe installation
    7. Assistance with explaining how your installation operates
    8. The guarantee of a well-maintained installation thanks to Somfy's stringent spare parts tracking
    9. Follow-up to adapt your installations at your own pace and according to your needs
    10. The quality assurance of a world leader.

  • How do I check that my installation includes Somfy equipment? (143) 15.11.2018

    1. By asking your professional installer for a detailed quote, which will specify the brand and reference of the motor.
    2. By checking that a "Powered By Somfy" sticker appears on the installed product. This tells you that the product has been equipped with a Somfy motor by a manufacturer engaged in a close partnership with Somfy.
    3. By checking the brand indicated on your equipment’s remote control.

  • How to know if my equipment are compatible?  (194) 15.11.2018

    TaHoma®: All Somfy radio RTS products, and zigbee motors and devices are compatible with TaHoma® Beecon smart home box. If you are equipped with wired motorisations, add a Somfy universal radio RTS receiver to manage them with your box and mobile application.

    TaHoma® Beecon suppoer several 3rd parth devices, see integrations section for more details.

    Connexoon Window RTS: Connexoon box works with the Somfy Radio RTS motors and devices. Once the box has been set up, you will need to download Connexoon Window RTS app. Review the full list of Somfy universal radio RTS receiver. Review the full list of Somfy radio RTS compatiable equipment.

  • What is TaHoma®? (615) 12.10.2018

    TaHoma® is a solution that lets you control connected equipment in your home. It is a companion which helps you manage your connected equipment every day (lighting, climate, security, windows, doors) that you can control from home or on the move, using your mobile devices or your computer.

  • What are TaHoma®'s advantages in relation to other solutions available on the market? (161) 12.10.2018

    Created by SOMFY, TaHoma® gives you control of all the radio RTS and Zigbee devices branded SOMFY. Beside major home appliances brands have partnered with SOMFY to enlarge the connected ecosystem (Schneider, Assa Abloy, Danfoss, etc. etc.). SOMFY's TaHoma® is a scalable and highly integrable solution.

  • Does Somfy manufacture roller shutters and blinds? (158) 28.09.2018
    Somfy designs and manufactures only motors, controls and automatic systems to power the openings in the home. These motors and home automation devices are then supplied to industrial firms that assemble them with the relevant equipment (roller shutters, blinds, gates, garage doors, etc.).